Frequently Asked Questions

What program(s) do you use?

I do most of my art on Medibang Paint on my iPad Pro (a very old version from 2016 I think?) with an Apple Pencil (1st gen). I sometimes bring the finished piece over to Adobe Photoshop on my PC to do final touch-ups and edits.

Do you accept commissions?

Sorry, I am currently not accepting commissions.

What currency are the prices in?

The prices you see here are USD. However, if you are from Singapore and you choose the Paynow/Paylah option at checkout, you can take the prices in SGD. :)

What is the difference between Standard and Seconds quality pins? 

For information about how I categorise my enamel pins, please refer to my Enamel Pin Quality Guide. 

There is a mistake / defect in my order! What should I do?

We are very sorry for the mistake! Do get in touch with via email and we will sort it out for you accordingly.

How long will it take for my order to arrive?

Shipping usually takes 3-6 weeks, but this varies depending on circumstances out of our control such as delays at customs or high delivery load. For more information, please check out our Shipping and Handling page.

My order hasn't arrived! What should I do?

We are very sorry to hear that! Shipping can sometimes take up to 3 months with some countries, so your order may still arrive yet. We do not accept refunds due to delayed or missing packages. That being said, if it has been more than 3 months and your order still has not arrived, do contact us via email and we will see what we can do. For more information, please check out our Shipping and Handling page.